Privacy Policy

We're pretty serious about keeping your info safe. Here's the honest breakdown of what we collect and why we need it.

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Your privacy matters to us. We've got your back.

Last Updated: January 2024

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we've tried to make this one as straightforward as possible because we genuinely care about how your personal information gets handled.

At Quintarion Vexar Hotel, we've been welcoming guests into our heritage building for years, and trust has always been part of the package. This policy explains what data we collect when you stay with us or visit our website, and more importantly, what we do with it (spoiler: nothing sketchy).

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. If you're based in the EU, we're also GDPR-compliant, though most of our guests are right here in Toronto or across Canada.

What Information We Collect

Honestly, we only collect what we need to make your stay amazing and keep things running smoothly. Here's the breakdown:

Personal Details
  • Your name and contact info (email, phone)
  • Billing address and payment details
  • Date of birth (when required)
  • Passport or ID info (legal requirement, can't skip this one)
Booking Info
  • Check-in and check-out dates
  • Room preferences and special requests
  • Dietary requirements for dining
  • Any accessibility needs
Website Usage
  • IP address and browser type
  • Pages you visit and time spent
  • Device and operating system info
  • Referral source (how you found us)
Communications
  • Emails and messages you send us
  • Phone call records (for quality purposes)
  • Feedback and reviews
  • Social media interactions

How We Use Your Information

We're not gonna sell your email to random marketers or anything shady like that. Here's what we actually do with your info:

1
Process Your Bookings

Pretty obvious, right? We need your details to confirm reservations, check you in, and make sure you get the room type you actually wanted.

2
Improve Your Experience

We remember if you prefer a higher floor or need extra pillows. Little things that make your stay more comfortable without you having to ask twice.

3
Send Relevant Updates

Booking confirmations, check-in reminders, and occasionally special offers that we think you'll actually care about. You can opt out anytime - no hard feelings.

4
Legal Compliance

We've gotta keep certain records for tax and regulatory purposes. It's not exciting, but it's necessary.

5
Analyze and Improve

We look at trends and patterns to make our hotel better - like figuring out which amenities people love or what times the restaurant gets busiest.

Cookies and Tracking

Yeah, we use cookies - and we're not talking about the chocolate chip kind from our restaurant (though those are pretty great too).

Our website uses cookies to remember your preferences, keep you logged in, and understand how people use our site. Most of these are essential for the site to work properly. Others help us improve things.

Cookie Control

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly. It's like trying to use a smartphone with half the apps turned off.

Types of Cookies We Use:
  • Essential cookies: Keep the site running and remember your booking details
  • Analytics cookies: Help us see which pages people visit and how long they stay
  • Preference cookies: Remember your language choice and other settings
  • Marketing cookies: Show you relevant ads (only if you're cool with it)

Third-Party Services

We work with some trusted partners to provide you with the best experience. These aren't random companies - we've vetted them and they follow strict privacy standards.

Payment Processors

We use secure payment gateways to process your credit card info. We never actually store your full card details on our servers.

Email Services

Our email platform helps us send you booking confirmations and updates. They're bound by confidentiality agreements.

Analytics Tools

We use analytics services to understand website traffic and user behavior - all anonymized, of course.

Security Services

We employ cybersecurity services to keep your data safe from unauthorized access and potential threats.

Important: We don't sell your personal information to third parties. Period. That's not how we do business here.

Your Privacy Rights

It's your data, so you've got rights. Here's what you can do:

You can request a copy of all the personal data we have on you. Just shoot us an email and we'll get it to you within 30 days. No charge for the first request.

If something's wrong or outdated, let us know and we'll fix it right away. We want to make sure everything's accurate anyway.

Want us to wipe your data? We can do that, unless we're legally required to keep it (like financial records for tax purposes). But anything we can delete, we will.

Not interested in our promotions? No problem. There's an unsubscribe link in every marketing email, or just tell us and we'll take you off the list.

You can get your data in a format that's easy to move somewhere else if you want. We'll provide it in a common format like CSV or PDF.

If you're not happy with how we've handled your data, you can complain to the Office of the Privacy Commissioner of Canada. But please talk to us first - we'd rather fix any issues directly.